Store Hours

Store Hours

Monday: 10am to 5pm

Tues & Wed: 11am to 3pm

Thursday: 10am to 5pm

Friday: 10am to 3pm

Saturday: Closed

Sunday: Closed

Locally Owned in Monroe, NY
711 Route 17M

“Next to Vincenzo’s & Dollar General”

Do I need an appointment to bring in my computer for repair?

Nope! You can just bring in your computer to our shop, no appointment necessary. We operate on a first come first serve basis, but we do offer Rush Service if you need your computer back right away. We only need appointments for house calls.

What do I need to bring with me when dropping off my computer?

For desktop computers, all you need to bring in is the tower (cables, monitors, keyboards, and mice are not needed). If it's an "All in One" computer with a built in screen we ask for the power plug.

For laptops, please be sure to bring in the charger. We do not need your laptop case.

Also, if you are having a problem with a specific device (ex. your computer speakers aren't working) please bring in that device.

How much do you charge to look at my computer and tell me whats wrong with it?

If you bring in your computer to our shop, our basic diagnosis is FREE! We have you drop off your computer and we will call you with a diagnosis as soon as we can.

We always start with the free basic diagnosis but if your issue requires work beyond that, you will be notified and we will do our best to give you an upfront cost of the diagnostic fee.

Do you service businesses?

Yes of course! We specialize in supporting small to medium sized businesses with all of their technology needs. We can do everything from the ground up if you are moving into a new office, consulting with initial network cabling, order and install new workstations or servers, or we can maintain your current computers and network and make sure you're secured.

Do you service Macs?

Yes, we work on Mac Laptops and Desktops for some hardware and software issues.

Do you service phones iPads and other tablets?

We no longer repair broken screens and other hardware related issues on phones or tablets. We can however, repair some software related issues. Since we don't charge for a basic diagnosis, just stop on by with your device and charger and let us have a look.

Do you service laptops?

Yes, we are a full service laptop repair center. We can fix your laptop power jack if it is loose, replace dead laptop screens, and replace broken hinges, or any other serviceable parts. We can also order batteries, chargers, and anything else you may need.

Do you make house calls?

We no longer make residential house calls as we are focused on supporting our business clients. We give priority to our business clients on our support plans. If you are interested in having PC Med Center support your business please get in touch with us.

How long will it take to get my computer back?

It depends on the issue (and how busy we are) but most repairs are done within 3-5 business days and sometimes even sooner! Advanced hardware repairs or repairs that require custom ordered parts can take longer depending on the severity of the issue. We take pride in having fast turn-arounds and all of our repairs are done "in house" to ensure the highest quality and quickest results possible.

If I need my job completed right away, is that possible?

The computers that come into our operating room are worked on in a first come, first served basis. If your issue requires immediate attention we offer Emergency Rush Service for an additional fee. This services lets you "cut the line" and we work to fix you computer immediately.

I'm interested in getting a website made, what do I need to do?

Each custom website that we do is designed and developed to the specific needs of your business. We specialize in custom designed websites but we also have lower budget basic website platform.
What we need from you is a detailed list of your needs and wants and we will give you a rough estimate based on your ideas. Just call us to schedule an appointment to get the ball rolling.

I'm not exactly sure what is wrong with my computer, can you still help me if I can't explain the issue?

Sure! Just drop off your computer in our shop so we can take a look and see what the issues are.

I'm worried about what my child / spouse / employees are doing on the internet, what can I do?

This is a pretty common question we are asked here at PC Med Center. There are software packages that can handle this but the landscape changes frequently. Stop in and chat with us for more information.

If I can't be without a computer while mine is being fixed, can you offer me a rental?

Unfortunately we don't offer this service anymore, but we do have Rush Service which in many cases can get your computer fixed in the same or next day!

Do you have parts for sale?

PC Med Center isn't a retail store in the typical sense of the word, but we do stock a lot of parts that are needed for most of the repairs we do. This is to reduce waiting time for our repair jobs. However, if you are in need of a part, give us a call or stop in, we might just have what you're looking for!

I accidentally deleted some important files, is there anyway to get them back?

Yes, in many cases we can recover deleted data in house, and if we can't we can refer you to a data recovery specialist. If you are in this predicament, we recommend you stop using the computer immediately. The more you use the computer after you deleted the files the more difficult it becomes and less likely we can achieve the results you desire. Again, stop using the computer immediately and bring it in to our shop right away for your best chances of recovery.

I am not the most computer literate person, do you offer tutoring?

Unfortunately we no longer offer tutoring.

got another question? give us a call or contact us

Call: 845-926-1795


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